Our AI-powered WhatsApp agent delivers multilingual support with automated JIRA ticketing, streamlining troubleshooting and scaling operations globally.
Prior to our solution, international clients experienced frustration due to language barriers and manual troubleshooting processes. T
he existing support system forced non-English speakers to interact in English, leading to frequent miscommunications, prolonged issue resolution, and an excessive burden on support staff. Without AI automation and process automation, scaling operations proved challenging, resulting in inefficient ticket management and increased operational costs.
This hindered customer satisfaction and limited the company’s ability to deliver prompt, effective assistance across global markets.
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To overcome these challenges, we implemented an AI-powered WhatsApp support agent built on a RAG (Retrieval-Augmented Generation) framework that leverages advanced automation and data retrieval technologies.
The solution integrates Airtable and Google Drive to manage a dynamic troubleshooting knowledge base, while n8n orchestrates seamless automation workflows to streamline data processing and trigger intelligent actions. Pinecone is employed for rapid, vector-based search, enabling the agent to retrieve precise support content in any language. For issues requiring human intervention, the agent automatically generates detailed JIRA tickets, efficiently routing escalations to our engineering and scientific teams.
This integrated approach not only delivers native language support via WhatsApp but also optimizes operational workflows, reduces manual intervention, and scales support globally through powerful AI automation and process optimization.
The new AI-driven support solution has revolutionized our customer service operations.
Clients now enjoy immediate, multilingual assistance via WhatsApp, effectively breaking down language barriers and reducing response times.
Automated troubleshooting paired with seamless JIRA ticketing has significantly decreased the support staff’s workload and lowered operational costs. As a result, customer satisfaction has soared, issue resolution has accelerated, and overall operational efficiency has markedly improved.
This breakthrough highlights how AI automation and process automation can transform support systems and drive substantial business value.
QuadIntegral LLC
is a fully remote agency
based in Zug, Switzerland
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