WhatsApp Customer Support

We implemented WhatsApp automation to efficiently collect customer issue information and guide users through troubleshooting.

CATEGORY:
Operations
CLIENT:
Internal

The problem

Difficult access to the support desk

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The support desk was challenging to access, resulting in frustration for users seeking assistance.

Long wait times, complex navigation menus, and limited availability of support agents contributed to the difficulty.

Customers often faced delays in getting their issues addressed, leading to dissatisfaction and a negative perception of the support experience. This inefficiency hindered effective communication, causing problems to remain unresolved for extended periods.

Tool selection

Airtable
WhatsApp

Solution

Difficult access to the support desk

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This is some text inside of a div block.

The support desk was challenging to access, resulting in frustration for users seeking assistance.

Long wait times, complex navigation menus, and limited availability of support agents contributed to the difficulty.

Customers often faced delays in getting their issues addressed, leading to dissatisfaction and a negative perception of the support experience. This inefficiency hindered effective communication, causing problems to remain unresolved for extended periods.

results

Difficult access to the support desk

Heading

Heading

This is some text inside of a div block.

The support desk was challenging to access, resulting in frustration for users seeking assistance.

Long wait times, complex navigation menus, and limited availability of support agents contributed to the difficulty.

Customers often faced delays in getting their issues addressed, leading to dissatisfaction and a negative perception of the support experience. This inefficiency hindered effective communication, causing problems to remain unresolved for extended periods.

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